Terms & Conditions
These conditions set out the terms of contract between you and Europa School of English.
How to enrol?
You can easily book online. We will send you a booking confirmation and invoice or contact you via e-mail in case there should be any open questions regarding your booking. We require a deposit of 85 GBP within 2 weeks to secure the booking.
Full fees are due 28 days prior to the start of your programme.
It is the participant’s responsibility to ensure that he/she has a valid passport and obtains appropriate documentation for entry into the host country. Europa School of English does not accept any liability for financial loss incurred by the participant or legal guardian due to incorrect travel documentation. Europa School of English keeps the right to cancel a booking if no deposit has been paid 2 weeks after the booking and/or no full payment has been received latest 3 weeks prior to arrival.
If you have a group enquiry, please send all details to the Group Department in our Head office (firstname.lastname@example.org). We will prepare a net group quote with regard to your requirements. If the group will be confirmed from your side, we set up a contract that defines all details and conditions. After having signed the contract you will receive a booking confirmation and deposit invoice from us.
How to pay?
Deposit and full fees may be paid in the following ways:
- Direct money transfer to our bank account. Please note that bank charges might apply and are your responsibility (account details can be found on the invoice: Commerzbank account for all invoices in GBP, Kreissparkasse Syke account for all invoices in EURO)
- Credit card (Visa/MasterCard only). Please note that we have to charge a fee of 2,4% of the total amount.
Cancellations must be made in writing to International Projects. Fees will be retained according to when notice is received.
- 30 days and more: 85 GBP non-refundable deposit retained
- 29-15 days: 85 GBP deposit and 1 week course fee retained
- 14-1 days: 85 GBP deposit and 1 week course & accommodation fee retained
- 7-1 days – 80% of the total fees retained
- On day of arrival/no show - total fees retained
Visa application and Visa refusal
Please contact the embassy or consulate of the destination country you wish to visit prior to departure for detailed information. The visa application and approval process can take some time, so it is best to apply for a visa well in advance. We will send you an invitation letter per request when at least the deposit amount has been paid. Should the student require the original invitation letter sent by express courier, the service fee for this service must be paid by the student. Please note that in the case of visa refusal, we require the document of rejection from the Embassy! In this case we will refund the paid fees minus 85 GBP. If a visa is refused because the student has presented forged or falsified documents to the Embassy as part of his/her application, no refunds will be made. In case a visa invitation letter has been sent via courier express, this fee is also non-refundable.
Shortening a Programme
If you wish to shorten the length of your programme once you have started, fees cannot be refunded.
Non-arrival, late arrivals and absences
If you fail to arrive, arrive late, or are absent during your programme, a refund will not be granted. Periods of absence may not be made up with a free extension at the end of the course.
Transfers on arrival / departure
Please note that it is your responsibility to provide us with your arrival / departure details a minimum of 14 working days prior to transfer. If your arrival / departure details are not provided a minimum of 14 working days in advance, we may not be able to provide the transfer as requested.
For homestay accommodation: Please arrange your arrival in and departure from the course centre between 6.00 am and 24.00. If you do not meet these times, kindly arrange an alternative accommodation for the first and/or last night.
Should a student be delayed, the transfer company may charge the school a late charge, which Europa School of English will pass on to the student.
Liability and Health Insurance
Europa School of English, its representatives, partners, and staff are not liable for any loss, damage, illness, or injury to persons or property however caused, except where such liability is imposed by statute. It is the student’s responsibility to take out personal insurance against all risks, including ability to attend or continue a course and insurance for the payment of medical expenses. Before the student travels, he/she should seek advice from the health authorities in his/her home country about what treatment will be covered in the destination country.
We strongly recommend that you take out insurance for your own financial and personal security. You may use your own insurance or use the travel insurance offered by our partner organization.
Complaints must be made in writing and submitted to Europa School of English while the student is attending the course. Complaints will not be given consideration after the student has completed the course. Please bear in mind that customs may vary from country to country and from host to host.
Rules & Regulations
Europa School of English reserves the right to exclude participants from their programmes or remove them from their accommodation due to poor behavior, discipline, or attendance. In such cases, fees will not be refunded. Europa School of English takes no responsibility for providing alternative accommodation. All transportation and related costs will be the sole responsibility of the participant/parent.
Changes to programmes
If there is insufficient demand for any of our courses or centres, Europa School of English reserves the right to offer an alternative course or centre or, as a last resort to cancel and refund the fees. At times Europa School of English is forced to make changes to its services and reserves the right to do so. If a significant change needs to be made, the applicant will be informed as early as possible about the necessary changes prior to their departure. Please note that Europa School of English will not be held responsible for any travel costs incurred. Europa School of English reserves the right to cancel courses or merge classes due to insufficient student numbers or to run classes in the mornings or afternoons as necessary.
Approximately 10 days before the start of your language course, you will receive more detailed information providing the address of your school and accommodation, as well as what to do on the first day. Information about the languages spoken by the staff in the chosen course centre will be available prior to departure.
Europa School of English are not liable for loss of tuition or other services due to factors outside our control.
Changes to the Website and Terms and Conditions
Europa School of English reserves the right to make improvements or changes to the information, services, products or materials on this website which also may include amendments or modifications of Terms and Conditions at any time without further notice. Any such modification shall be effective immediately, replaces previous versions and becomes valid for all courses and students from the date of its implementation.